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In the event of medical emergency, you must contact the emergency assistance within 24 hours of admission to a hospital and before any surgery is performed. Or find your family member or a friend to contact them for you.
Contact your insurance company’s Emergency Support at the number printed on your health card.
It is important to follow the steps described above in order to expedite your claim process. Any missing information or step will cause a considerable amount of delay. Please review claim requirements in the downloaded form before you submit it.
Change of address in Canada during your policy period should be reported to us immediately. Please update with any new address before you start a claim process, to prevent having your reimbursement cheque being sent to your old address or being lost.
If all is prepared and sent off as guided, it should take approximately 15 – 21 business days to receive your reimbursement.
